Delete your account

Delete your Sagabox account and data

App name: Sagabox

Developer: Sagabox

You can delete your Sagabox account and the associated data in two ways.

Option A — Delete in the app (fastest)

1. Open the Sagabox app and sign in to the account you want to delete.
2. Open the Account tab.
3. Tap Settings (this opens the Settings screen).
4. Under "About", tap Delete account & data.
5. Tick "I understand this cannot be undone."
6. Tap Delete account and confirm in the dialog that appears.

The server deletes your account immediately. (If you are using the app without an account — a guest — the same screen instead offers Delete data, which erases only the data stored on your device; there is no server account to delete.)

Deletion is a deliberate two-step action and cannot be undone.

Option B — Request deletion without the app

If you cannot use the app, you can request deletion by email:

1. Send an email to support@sagaboxtv.com.
2. Send it from the email address associated with your Sagabox account.
3. Use the subject line "Delete my Sagabox account" and, to help us verify, include the email address on the account.

We will verify that the request comes from the account owner and then delete the account.

What is deleted

When your account is deleted, we delete:

• your account record (email, password, display name, avatar, language, verification and sign-in flags);
• your library, liked titles, saved titles, and watch/read progress;
• your activity and analytics data linked to your account;
• your coin balance, coin transactions, unlocks, rewards/tasks state, and VIP entitlement;
• your profile content and the link between you and your content.

What is retained, for how long, and why

A small amount of data is retained after deletion, but it is no longer linked to you:

• Purchase and payment records — retained for legal, tax, and accounting obligations. The link to your account is removed (anonymized).
• Comment records — the comments you posted (and likes/referral records) are retained but unlinked from your account, so they remain as part of public discussion without identifying you.

The specific retention period is set by applicable accounting and tax law. We keep these records only for as long as the law requires.

Processing time

In-app deletion is processed immediately when you confirm. For email requests, after we verify that the request comes from the account owner, we process the deletion without undue delay.

Questions

Contact support@sagaboxtv.comwith any questions about deleting your account or data.